FAQ

Val Thorens is the highest ski resort in Europe – nestling at an altitude of 2,300 metres at the top of Les 3 Vallées (the world’s largest ski area). Due to its unique position, the snow is always great and you can ski right through into early May. It’s the first resort to open and the last to close! The recent lack of snow in other resorts was not a problem for Val Thorens making it the best choice for ABODE on the snow.

Val Thorens offers an incredible skiing experience with excellent snow conditions that are sure to thrill any skier. The resort boasts an extensive network of perfectly groomed runs, world-class facilities, and breathtaking panoramic views of the surrounding snow-capped mountains, making it an ideal destination for any winter sports enthusiast. Whether you're a beginner or an experienced skier, Val Thorens has something to offer everyone, with its perfectly maintained pistes and abundance of off-piste terrain.

The festival starts on the evening of the 4th of January.

Please plan your arrival for mid-afternoon to ensure you do not miss our opening party. 

Chambéry Airport (78 miles/122km, 1 hour 45 mins drive) 

Geneva Airport (129 miles/202km, 2 hours 40 mins drive) 

Lyon-St Exupery (125 miles/199km, 2 hours, 35min drive). 

Grenoble-Isere (122 miles / 195km, 2 hours 35mins)

Check-in, depending on the apartment is usually around 5pm on Saturday. We do however encourage you to get whatever flight is cheapest from your nearest airport. 

Festival pass only includes general admission to all headline shows across the weekend of your experience. Some items may be provided as add-ons which can be purchased at a later date.

Your accommodation and transfers must be booked separately. 

Accommodation and festival passes must be booked separately unless you have booked a package. Please ensure you have checked your confirmation email and purchased your festival passes. 

Please bring valid ID, booking reference and email used when making your booking to the box office location shared prior to departure in exchange for your wristband. Wristbands will grant you entry to each of the events across the experience.

If lost, please head to the box office and speak with the team.

Of course! We provide options including accomodation aswell as without. Festival passes include all access to the headline shows throughout the experience.

If you are unsure or have further questions, please reach out to us at info@aboderecords.com

Bookings are non refundable however if ABODE cancels the experience you will be entitled to a refund.

We would advise taking out adequate travel insurance in the unfortunate event of you being unable to attend.

If you would like to discuss your options, please contact us at info@aboderecords.com

We will only cancel in extreme circumstances and will always do our best to find new dates for the experience to take place. In the event we do need to make a significant change to the experience we will contact you with more details as soon as possible.

Yes, a valid photo ID, passport or driving license may be requested when you collect your wristband.

ID WILL BE REQUIRED TO EXCHANGE FOR A WRISTBAND.  WE STRONGLY ADVICE THAT YOU DO NOT TRAVEL IF YOU ARE UNDER AGE.

E-tickets and any important information will be sent to ticket holders two weeks before the festival which will be exchanged in destination for your wristband at the box office on arrival

Yes, you can, choose a payment plan at checkout and secure your trip for a £30 deposit. The remaining balance will be debited from your account in monthly instalments.

A range of ski and snowboard equipment is available to book online. We will let you know how and where to collect this equipment nearer the time.

You can change the name of the booking and therefore transfer your booking over to someone else. To do this you will need to get the new lead booker to set up a profile using this link: myeasol.com/sign-up once this is done, let us know via email on info@aboderecords.com

Please note, you will only be able to transfer the whole booking over to someone new, partial booking transfers are not allowed. Bookings can only be changed with permission from both the lead booker and the guest taking over the booking

You will be notified of which hire shop you have been allocated to 2 weeks before the festival.

You do not need a lift pass to access the mountaintop parties (Bar 360, Igloo). Both venues are a short walk up a medium incline and can be accessed by foot.

The full itinerary will be announced soon.

Payments will have 3 attempts before cancelling entirely. Please reach out to us at info@aboderecords.com if you have missed a payment or log in via your account and make a manual payment when possible. As a reminder, if your trip cancels by default due to non-payment your payments are nonrefundable.

Each person can collect their festival wristband with their e-ticket, however, the lead booker may only sign off the lift passes. We hope you can understand our strict policy on this.

2 weeks prior to the festival we will send out an information pack which explains the location and confirmation of your accommodation. Further information can be found within your booking.

Log into your Easol account on easol.com

Over the last 15 or so years Val Thorens has committed itself to become more accessible to those with disabilities, whether in terms of accommodation, parking, skiing or other facilities. Many hotels, lodges and apartment buildings are wheelchair accessible as is the tourist office.

The Three Valleys has around 40 ski lifts accessible to disabled users, giving you access to one of the largest ski areas in the world, no matter your disability.

If you have any questions regarding your trip please do not hesitate to reach out to us at info@aboderecords.com

Unless you book a package we found we have split the festival pass and accommodation to allow each customer to spread their payments for festival passes and add-ons. Hotel bookings must be managed by one member of the group.

Total package prices have not increased and more hotel options are available this year.